# 2022 State of Consumer Money Movement

What happens when the new normal becomes plain old normal? In partnership with Propeller Insights, Marqeta conducted a survey of 4,000 consumers across three continents.

In partnership with Propeller Insights, Marqeta conducted a survey of 4,000 consumers across three continents, including 2,000 in the US, to get a sense of current consumer purchase preferences and how they want to pay, bank, and shop. The survey shows the increasing prevalence of mobile wallets, on-demand delivery and cryptocurrency purchase preferences:

- 71% of US consumers surveyed used a mobile wallet in the last 12 months
- 56% of US consumers surveyed felt comfortable leaving their wallets at home and taking their phones with them to make payments
- 38% of US consumers surveyed own cryptocurrency

**Mobile wallets became mainstays during the pandemic** According to the survey, US consumers who reported using a mobile wallet in the past 12 months increased from 64% in late 2020 to 71% in 2022. This increase, in addition to the 64% increase in adoption a Marqeta survey showed from 2019 to 2020, demonstrates that the surge in mobile wallet usage post-pandemic may have cemented itself and grown further.

**The explosion of digital banking options replaces physical experiences** The report details how global consumers were three times more likely to say that they used their bank’s mobile app regularly than visit a bank’s physical branch regularly. With more than one-third of consumers saying that they wouldn’t be impacted if physical bank branches were to close tomorrow, digital experiences are staking their claim in the post-pandemic era.

**Consumer purchase preferences continue to evolve in the post-pandemic normal** Beyond the point of sale, consumer preferences are evolving rapidly as people adjust to a post-pandemic normal that blends old and new purchase behaviors. This report outlines the new modes of payment that may define the future of global consumer money movement.

### Download the Report